Yesterday some accounts which I had just recently added to Topics were suspended by Twitter. This was the type of emails that I received from Twitter.
Your account has been suspended due to a violation of our Terms of Service. Account suspended: aussies_ Date of violation: July 20, 2009 Serial and/or multiple account creation without authorization is a violation of our terms of service; as a result, all of the accounts created have been suspended pending more information being provided. If you would like to contest this suspension, please open a ticket with the following information: a) a list of the accounts that you would like to petition to have reinstated and b) your planned use for the accounts. Please be aware that clearly overlapping names and use cases are not generally approved for reinstatement. For more information, please see our Terms of Service and Twitter Rules. Please be advised, tickets are answered in the order they are received. Submitting multiple tickets will cause your ticket to be moved to the end of the queue. Twitter Support Please do not reply to this message; it was sent from an unmonitored email address. This message is a service email related to your use of Twitter. For general inquiries or to request support with your Twitter account, please visit us at Twitter Support.
So I created a ticket with this message:
Dear Twitter: I would like to start by introducing myself, my name is Cesar Arevalo, am a software engineer and love twitter. Now let me congratulate you guys for the great service that you have. I am writing to you because I would like you to re-evaluate your decision to suspend some accounts which I created. I have read the Terms of Service and Twitter Rules, and I believe I have a chance. Before I list the accounts, which I will do at the end of the message, I would like to talk about the application that I am creating. The application that I am developing, originally started because I wanted to play with the Twitter API and my need to keep on top of opensource news. Because I am reading my twitter feed all the time, I had the idea that I would like to follow an account that sent links about new posts of open source blogs, that is how my first account @opencode (http://twitter.com/opencode) was born. After a while of @opencode being live I noticed that many people liked the idea, people started following it. So I added more relevant blogs and improved the twitter feed as a whole (status update timing, etc.). Then I realized that, maybe, other people would be interested in other topics. So I created Topics (http://www.arevalos.org/topics), which I describe as: "Topics is a catalog of twitter accounts, each of which send status updates specific to their topic. The content of the status updates are the title and a link, read from blogs specific to the topic of the account." Now some points about my application: - Twitter-ers are following the accounts. They seem to like the idea. Right now in all of topics I have nearly 2000 followers. - It is done in my free time. I like to learn about the twitter API and try out new programming techniques. - It does not spam. The status updates are coming from blogs that are specific to the topic of the account. - It does not advertise. - It does not pro-actively look for followers. All the accounts have followers which have found the accounts they are following. - It is non-profit. - It does not send messages of any kind to other Twitter-ers. After all this said, the reasons that I am writing this are: - I belive that am doing Twitter-ers a good because they get to read news about the topics they care. - People like the accounts, that's why they follow them. - I believe my application does not harm its followers. - I would like to continue working on the application because I enjoy doing it. - I would be more than happy to change my application so it is appropriate to your terms. I hope you are still reading. The accounts which were suspended are: aussies_ astronomy_ autism_ _asthma assn_mgmt audio_ australia_ asian_food_ audi_ statesman_ astrology_ atheism_ If you still think that I do not have a case and decide to confirm the suspension of the accounts, I would be more than happy to provide the usernames of the rest of the accounts which I created for the application so you also suspend those. The reason being that I would not like to be doing something you do not think is righ. I appreciate your time. Kudos for your great service. Best Regards, Cesar Arevalo @cesararevalo http://www.arevalos.org/topics
The help desk support has replied with an automated email, which is more in the same lines as the first email. I am still hopeful that Twitter will un-suspend my accounts.
UPDATE: Today I realized the ticket was deemed solved by twitter staff delbius. However it was not specified any resolution on the ticket, I didn’t receive any comments or anything. So I reopened the ticket and asked for a status or explanation.
Hello delbius! Would you mind letting me know what was the resolution? It says that it was deemed solved, but I don't see any status or explanation. Thanks, Cesar
I hope to get an answer this time.